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Merchindise Policy
Price and availability is subject to change without notice.
Authorized Return Period
Please inspect your order immediately upon receipt. Thedetailpros.com will accept the return of many items within 30 days of the date of the original invoice. Thedetailpros.com cannot accept returns after this authorized return period. After 30 days, any problems you have with your equipment should be addressed directly to the manufacturer.
Shipping Disclaimer Notice
Thedetailpros.com makes every effort to ship orders within 48 hours of the time the order is placed. Orders placed before 1:00pm Eastern Time that request express shipping will usually be shipped that same day for in stock merchandise. Orders placed online after 1:00 pm Eastern Time will usually ship on the following business day. (For example, if you place an order on Friday afternoon, your order will ship out on Monday.) If your order is placed after 1:00 pm and you your order shipped that same day, please call Thedetailpros.com at 800-408-5020 and we will make every effort to accomodate your request. Please also note that next day shipping does not include Saturday delivery. (For example, if you place an order on Friday afternoon and choose a next day delivery option, your order will ship out on Monday and be delivered to you on Tuesday.) If you require Saturday delivery, please call Thedetailpros.com and speak with a representative. Additional charges will apply for Saturday delivery.
Restocking Fee
ALL returns are subject to a 15% restocking fee.
Return Material Authorization (RMA)
RMA numbers are required for all returns and will be issued by Thedetailpros.com Customer Service Representative for all approved returns. Products returned without an RMA number will NOT be accepted.
Returned Merchandise Must Be in Original Condition
Thedetailpros.com will NOT accept Returns in other than ORIGINAL, UNUSED condition. All warranty cards, product manuals, etc. must be in original, unaltered condition. ITEMS THAT HAVE BEEN USED MAY NOT BE RETURNED.
Damaged Merchandise
Thedetailpros.com is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner's manual. Returns will not be accepted for merchandise that has been damaged by customer misuse or negligence.
Credits, Refunds and Exchanges
Thedetailpros.com does not offer cash refunds for returned items. A credit for your returned item(s) will be applied to your Thedetailpros.com account. You may use this credit to purchase other Thedetailpros.com merchandise.
Shipping Charges
Shipping charges are not refundable. Credits for returned merchandise will not include the original shipping charges. Customers are also responsible for paying the shipping charges to return the item(s) to Thedetailpros.com.
Exchanged Merchandise
Previously exchanged merchandise cannot be returned for a second exchange or credit.
Returns will NOT be accepted for the following items:
• Complete Repair Systems (Paint Touch Up, Windshield Repair, Interior Repair, etc.)
• Detail Trailers
• Pressure Washers
• Water Containment Systems
• Extractors
• Water Tanks
• Ozone Machines
• Training Videos and Manuals
• Any customized or special order equipment
Training Videos and Manuals
Training videos, manuals and other instructional material are NOT returnable if the plastic shrink-wrap has been opened or removed.
Chemicals
All chemical material (detailing chemicals, cleaners, compounds, paints, adhesives, etc.) must be UNOPENED and UNUSED and in ORIGINAL condition in order to qualify for a return. Returns of opened or used chemicals will not be accepted.
Return Procedure
If your item was purchased within the last 30 days and meets the above criteria for an acceptable return, call Thedetailpros.com at 1-800-408-5020 (Monday – Friday, 9:00 AM to 5:00 PM Eastern Standard Time) for a REQUIRED Return Material Authorization (RMA) number. If possible, have your invoice available and reference your invoice number for faster service.
Pack all items to be returned in a sturdy shipping carton (you may use the original shipping carton if you wish). Print the RMA # on all sides of the shipping carton. Ship returned items back to Thedetailpros.com at the address below by the most convenient means. We suggest you ship by an insurable shipping method that allows package tracking, such as UPS, FedEx, DHL, etc. Return shipping must be paid by the customer.
Enclose a copy of your invoice and write the RMA # on it. Keep the original receipt for your records. Your return must be received within 10 days from the date the RMA # is issued.
To assure that a credit is issued, all items must be returned in ORIGINAL UNUSED condition. All warranty cards, product manuals, etc. must be in ORIGINAL, unaltered condition. Do not tape or deface manufacturer's original product cartons.
Ship approved returns to:
Thedetailpros.com.
ATTN: Returns Department
1754 HWY A1A
Satellite Beach, FL 32937
Warranties
Full manufacturer's warranties are supplied with merchandise purchased from Thedetailpros.com. Warranty cards must be completed and mailed in by the purchasing customer. Please refer any warranty repair or replacement to your local authorized service center. If you are unsure about how to contact the manufacturer, please contact a Thedetailpros.com Customer Service Representative for more information.
Lost or Damaged Packages
Please inspect your order immediately upon receipt. DO NOT sign for a damaged package without a full inspection of its contents. All items damaged in shipment are insured. If you receive a damaged item, please contact UPS within 24 hours or call Thedetailpros.com Customer Service Representative at 1-800-408-5020.
If you do not receive your order within 2 weeks please contact us; your order may be lost in transit. Orders may be tracked at www.ups.com with a tracking # that we provide you.
Customer Service
Thedetailpros.com Customer Service Representatives are available by phone Monday-Friday, 9:00 AM - 5:00 PM Eastern Standard Time. Call toll-free:
1-800-408-5020 or fax: 321-777-0611.
